At Orient Interiors, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we are here to help. Our goal is to make the return process as simple and straightforward as possible. Please follow the guidelines below to ensure a smooth and efficient process.

Return Timeframes

You have 30 days from the date you received your item to initiate a return.

Damaged Lights/Globes

If you receive a damaged light or globe, please contact us within 48 hours and provide detailed information and photos of the damage. We will arrange for the item to be picked up and replaced at no additional cost to you.

Fair Assessment

Standard Items: Returned items must be in their original packaging with all accessories and parts included. Once we receive your returned item, we will conduct a fair and thorough assessment. We will notify you of the status of your return and refund after inspecting the item.
Non-refundable Items: Please note that unclaimed packages are not eligible for refunds. We encourage customers to track their shipments and make arrangements to receive their orders promptly.
Reshipping: If you wish to have an unclaimed package reshipped, please be aware that additional shipping fees may apply. Reshipping fees will be determined based on the size, weight, and final destination of the package.
Non-returnable Items: Customized products (such as special orders or personalized items) cannot be returned.

Refunds

If your return is approved, we will process a refund to your original method of payment. Refunds typically take 10 business days to appear, depending on your card issuer’s policies.

Quick Support

Our customer support team is dedicated to providing quick and efficient assistance. If you have any questions about our refund and returns policy, please contact us at [email protected]. We aim to respond within 24 hours and ensure your satisfaction with our products.

Thank you for choosing our products to light up your home.